Privacy Policy

Last updated: 26/09/2025

At Grade5TheoryTutor.com (a brand of Informed Music, run by Andrew Durban), your privacy is very important to me. This policy explains what personal information I collect, how I use it, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).

1. Information I Collect

When you use this website or contact me, I may collect:

  • Your name and contact details (email address, telephone number).

  • The name and age of the student, and information about their current musical stage or exam level.

  • Information you provide in messages or consultation bookings.

  • Technical data such as your IP address and how you use the site (via cookies — see section 6).

2. How I Use Your Information

I use the information you provide to:

  • Respond to enquiries and arrange free consultations.

  • Provide tuition services, including lesson planning and progress tracking.

  • Send updates if you have requested to receive news and information.

  • Comply with legal or safeguarding obligations.

I will never sell or share your personal data with third parties for marketing purposes.

3. Legal Basis for Processing

I process your personal data on the following bases:

  • Contract — where data is needed to provide tuition services.

  • Consent — where you have agreed to receive news or updates.

  • Legitimate interest — for running and improving this website.

  • Legal obligation — where required by safeguarding or UK law.

4. Data Storage and Security

  • Your information is stored securely and only kept for as long as necessary to provide tuition services or meet legal obligations.

  • I use recognised third-party services (e.g. Squarespace, Zoom, PayPal/Stripe) which have their own privacy and security policies.

5. Your Rights

Under UK data protection law, you have the right to:

  • Access a copy of the personal data I hold about you.

  • Correct or update your personal information.

  • Request deletion of your data when it is no longer needed.

  • Withdraw consent for receiving news and updates.

To exercise any of these rights, please contact me at:
hello@grade5theorytutor.com

6. Cookies

This website may use cookies to improve your browsing experience and analyse site traffic. You can adjust your browser settings to refuse cookies if you prefer.

7. Safeguarding

As part of safeguarding, I hold an enhanced DBS certificate and subscribe to the DBS Update Service. Any information shared relating to a student will be treated with the highest level of confidentiality and care.

8. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Informed Music (trading as Grade 5 Theory Tutor)
Andrew Durban
hello@grade5theorytutor.com
Norwich, Norfolk, UK]

If you are not satisfied with how your data is handled, you can also raise a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk