Terms and Conditions

Last updated: 26/09/2025

These Terms and Conditions set out the basis on which tuition is provided by Informed Music, trading as Grade 5 Theory Tutor. By booking lessons, you agree to the following terms and Conditions.

1. Tuition Services

  • Lessons are delivered online by Andrew Durban, DipRCM, ARCM.

  • Lessons prepare students for the ABRSM Grade 5 Theory exam (and optional pre-Grade 5 foundation lessons).

  • All lessons are conducted via Zoom (or another agreed video platform).

2. Bookings and Payment

  • Pay-as-you-go lessons must be paid in full before each lesson.

  • Lesson packages (e.g. 10 lessons) must be paid in advance.

  • Payment methods accepted: bank transfer, debit/credit card.

  • Invoices/receipts are issued under the business name Informed Music.

3. Cancellations and Rescheduling

  • At least 24 hours’ notice is required to cancel or reschedule a lesson.

  • Lessons cancelled with less than 24 hours’ notice may be charged in full.

  • If the tutor has to cancel, a replacement lesson will be arranged at no extra cost..

4. Refunds

  • Package lessons are non-refundable once started, but unused lessons may be carried forward within 6 months of purchase.

  • In exceptional circumstances (e.g. prolonged illness), refunds for unused lessons may be considered at the tutor’s discretion.

5. Exam Entry

  • Students (or their parents/guardians) are responsible for entering the ABRSM exam directly with ABRSM.

  • The tutor will advise on timing, but is not responsible for exam entry or fees.

6. Technology Requirements

  • Students must have a reliable internet connection, a laptop/desktop with webcam, and access to Zoom (or another agreed platform).

  • Headphones/earphones are strongly recommended for best sound quality.

  • The tutor cannot be held responsible for poor lesson quality due to inadequate equipment or internet issues on the student’s side.

7. Safeguarding

  • The tutor holds an enhanced DBS certificate and subscribes to the DBS Update Service.

  • Parents/guardians are welcome to be present during lessons.

8. Liability

  • All reasonable care will be taken in tuition, but success in exams cannot be guaranteed.

  • The tutor is not liable for any technical issues, interruptions, or exam outcomes beyond reasonable control.

9. Contact

If you have any questions about these Terms and Conditions, please contact:

Informed Music (trading as Grade 5 Theory Tutor)
Andrew Durban
hello@grade5theorytutor.com
Norwich, Norfolk, UK